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Understanding Algorithmic Discrimination: How Bias Persists in AI Systems

As artificial intelligence (AI) becomes increasingly embedded in our daily lives, from job recruitment to healthcare, credit decisions, and law enforcement, the question of fairness in AI systems has gained critical importance. While AI holds the potential to revolutionize industries and make decisions more efficient, it also brings with it

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Pay Equity in the Workplace: Why It Matters and How to Achieve It

In today’s world, where diversity and inclusion are becoming cornerstones of organizational culture, achieving pay equity in the workplace is more important than ever. Pay equity ensures that all employees are compensated fairly for work of equal value, regardless of gender, race, ethnicity, or other personal characteristics. Not only is

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Balancing Innovation and Compliance: Wearable Technologies and Federal Anti-Discrimination Laws

Wearable technologies, such as fitness trackers, smartwatches, and health-monitoring devices, have revolutionized the way individuals and organizations approach health and productivity. These devices collect vast amounts of data, including heart rate, activity levels, sleep patterns, and even stress indicators. In workplaces, wearable tech is often promoted as a tool to

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The Evolving Landscape of Noncompete Agreements

Noncompete agreements have long been a fixture in employment contracts, designed to protect businesses from unfair competition by restricting employees from working for competitors or starting similar ventures after leaving a job. However, these agreements have increasingly come under scrutiny for limiting employee mobility, suppressing wages, and stifling innovation. Both

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How Do Employment Contracts Impact Employee Rights?

Employment contracts play a crucial role in defining the rights and obligations of both employers and employees. Understanding these documents can empower employees and help them navigate their workplace more effectively. Let’s explore how employment contracts influence employee rights. Understanding Employment Contracts An overview of what employment contracts are and

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Designing for All: The Critical Role of Accessibility in Websites

In today’s digital world, websites serve as vital tools for communication, business, education, and entertainment. However, not everyone experiences the web in the same way. For millions of individuals with disabilities, interacting with digital content can be challenging unless websites are designed with accessibility in mind. Ensuring that websites are

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Understanding Algorithmic Discrimination: How Bias Persists in AI Systems

As artificial intelligence (AI) becomes increasingly embedded in our daily lives, from job recruitment to healthcare, credit decisions, and law enforcement, the question of fairness in AI systems has gained critical importance. While AI holds the potential to revolutionize industries and make decisions more efficient, it also brings with it the risk of algorithmic discrimination—a phenomenon where AI systems treat individuals or groups unfairly, often based on biased data or flawed algorithm design. This blog post delves into what algorithmic discrimination is, its causes, its real-world consequences, and steps we can take to mitigate it. What Is Algorithmic Discrimination? Algorithmic discrimination occurs when AI systems or machine learning algorithms produce biased or unequal outcomes for specific groups of people. This could involve denying loans, misidentifying individuals in facial recognition software, or showing discriminatory hiring patterns—all without explicit intent by developers. The root of algorithmic discrimination often lies in the data the algorithms are trained on or in the way the algorithms are designed and deployed. For instance, if historical hiring data used to train a recruitment algorithm reflects societal biases—such as favoring male candidates for technical roles—the AI system may inadvertently perpetuate those same biases. Even seemingly neutral inputs can lead to discriminatory outcomes if the system makes inferences that correlate strongly with sensitive attributes like race or gender. Causes of Algorithmic Discrimination Algorithmic discrimination can arise from several factors, including: Biased Training Data AI systems learn from data provided to them. If that data contains historical biases or reflects societal inequalities, the algorithm may learn and replicate those biases. For example, an AI system trained on data where loans were disproportionately denied to minority groups may continue to discriminate against those groups in future decisions. Skewed Representation Datasets that fail to include diverse populations can lead to poor performance for underrepresented groups. For instance, facial recognition systems often struggle to accurately identify individuals with darker skin tones because the training data is skewed toward lighter-skinned individuals. Proxy Variables Even if sensitive information like race or gender is excluded from the dataset, AI systems can use proxy variables (such as ZIP codes or education levels) that are strongly correlated with these attributes, resulting in indirect discrimination. Lack of Transparency Many AI algorithms function as “black boxes,” meaning their decision-making processes are not easily understood. This opacity makes it difficult to identify and address potential biases within the system. Poorly Defined Objectives If the goals or success metrics of an AI system are not carefully designed, the system may optimize for outcomes that unintentionally disadvantage certain groups. For example, a hiring algorithm that prioritizes “cultural fit” may reinforce exclusionary practices. Real-World Examples of Algorithmic Discrimination Algorithmic discrimination is not just a theoretical issue; it has real-world implications that can harm individuals and exacerbate societal inequalities. Here are a few examples: Hiring Bias: In 2018, a major technology company abandoned an AI recruiting tool after discovering it penalized resumes that included the word “women” (e.g., “women’s chess club”) because it was trained on historical hiring data that favored male candidates. Facial Recognition Errors: Studies have shown that facial recognition systems misidentify individuals with darker skin tones at higher rates than lighter-skinned individuals, leading to false arrests and accusations. Healthcare Inequalities: A 2019 study revealed that an AI system used to allocate healthcare resources showed bias against Black patients, assigning them lower risk scores despite their need for medical attention being equally or more severe. Predatory Lending Practices: Some credit-scoring algorithms have been found to unfairly penalize minority borrowers by relying on proxy data like neighborhood ZIP codes, perpetuating cycles of economic inequality. How Can We Address Algorithmic Discrimination? Mitigating algorithmic discrimination requires a combination of technical, ethical, and regulatory approaches. Here are some key strategies: Bias Audits and Testing Regular audits of AI systems can help identify and address biases before they cause harm. Testing algorithms on diverse datasets can also improve their fairness and accuracy. Inclusive Training Data Ensuring that datasets are representative of diverse populations can help reduce disparities in AI performance across different demographic groups. Transparency and Explainability AI systems should be designed with transparency in mind, allowing developers and stakeholders to understand how decisions are made. This can also help identify problematic behaviors in the algorithm. Algorithmic Fairness Techniques Researchers are developing methods to adjust algorithms for fairness, such as reweighting training data, applying fairness constraints, or using adversarial training to minimize bias. Regulation and Accountability Governments and organizations must establish clear guidelines and accountability frameworks for the ethical use of AI. Policies like the EU’s proposed AI Act aim to regulate high-risk AI systems and prevent discriminatory practices. Interdisciplinary Collaboration Solving algorithmic discrimination requires collaboration between computer scientists, ethicists, sociologists, and legal experts to ensure AI systems align with broader societal values. Why This Matters Algorithmic discrimination has the potential to reinforce existing social inequalities and erode public trust in AI technologies. As AI becomes more pervasive, addressing these issues is critical to ensuring that its benefits are distributed equitably and that no group is unfairly disadvantaged. By prioritizing fairness, accountability, and inclusivity in AI development, we can work toward a future where technology serves as a tool for empowerment rather than oppression. Final Thoughts Algorithmic discrimination is a complex but solvable problem. While no system can be entirely free from bias, we can take proactive steps to minimize harm and ensure that AI systems are designed with fairness and equity at their core. By recognizing the risks, fostering transparency, and holding organizations accountable, we can harness the power of AI to create a more just and inclusive society.

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Pay Equity in the Workplace: Why It Matters and How to Achieve It

In today’s world, where diversity and inclusion are becoming cornerstones of organizational culture, achieving pay equity in the workplace is more important than ever. Pay equity ensures that all employees are compensated fairly for work of equal value, regardless of gender, race, ethnicity, or other personal characteristics. Not only is pay equity a moral and legal imperative, but it is also essential for fostering employee trust, satisfaction, and productivity. Let’s dive into what pay equity is, why it matters, and how organizations can take actionable steps to implement it. What is Pay Equity? Pay equity is the practice of compensating employees fairly for performing the same or equivalent work, while considering factors like skills, experience, effort, and working conditions. It eliminates wage gaps that are often based on biases or systemic inequalities, such as the gender pay gap or racial wage disparities. The goal is simple: equal pay for equal work. Pay equity is often confused with the concept of “equal pay,” but the two are slightly different. Equal pay refers to ensuring that employees performing the same job are paid the same amount, while pay equity focuses on ensuring that employees performing equivalent work—work that requires similar skills, effort, and responsibility—are compensated fairly. Why Does Pay Equity Matter? Fairness and Morality At its core, pay equity is a matter of fairness. Discriminatory pay practices undermine the principles of equality and respect that every individual deserves in the workplace. By addressing pay disparities, organizations demonstrate a commitment to treating all employees with integrity and dignity. Legal Compliance In many countries, pay equity is not just a best practice—it’s the law. Legislation such as the Equal Pay Act, Title VII of the Civil Rights Act, and various state-level laws in the U.S. require employers to ensure fair compensation. Failure to comply with these laws can lead to costly lawsuits and damage to a company’s reputation. Employee Engagement and Retention When employees feel they are compensated fairly, they are more likely to be engaged and motivated. Pay inequities, on the other hand, can lead to resentment, decreased morale, and higher turnover rates. Transparent and equitable pay practices show employees that their contributions are valued, building trust and loyalty. Diversity and Inclusion Pay equity is a critical component of fostering a diverse and inclusive workplace. Addressing systemic pay gaps can help break down barriers that have historically marginalized certain groups, creating opportunities for everyone to thrive. Business Success Studies have consistently shown that organizations with equitable pay practices and diverse teams perform better financially. Fair compensation attracts top talent, boosts productivity, and enhances an organization’s overall reputation. Steps to Achieve Pay Equity Achieving pay equity requires a proactive approach and a commitment to transparency. Here are some actionable steps organizations can take: 1. Conduct a Pay Equity Audit The first step is to analyze current pay practices and identify any disparities. A pay equity audit compares salaries across similar roles while accounting for factors like experience and education. These audits can highlight systemic gaps and areas for improvement. 2. Establish Clear Compensation Policies Organizations should develop standardized, transparent policies for determining salaries, raises, and bonuses. Pay decisions should be based on objective criteria such as job responsibilities, performance, and market rates, rather than subjective or biased factors. 3. Invest in Training Bias, whether conscious or unconscious, often plays a role in pay disparities. Providing training to managers and HR personnel on topics like unconscious bias, diversity, and equity can help create a fairer pay structure. 4. Benchmark Against Market Standards Regularly compare your organization’s compensation practices with industry standards to ensure competitiveness. This helps to attract and retain top talent while maintaining fair pay practices. 5. Ensure Pay Transparency Transparency is a powerful tool for promoting pay equity. When employees understand how pay decisions are made, it reduces the likelihood of mistrust and perceptions of unfairness. Some companies are even adopting open pay scales to demonstrate their commitment to equity. 6. Set Goals and Monitor Progress Pay equity is not a one-time fix—it’s an ongoing process. Set measurable goals, track progress, and make adjustments as needed. Regularly communicating progress to employees reinforces a company’s commitment to fairness. The Road Ahead: Pay Equity as a Business Imperative While progress has been made in closing pay gaps, there is still work to be done. According to the World Economic Forum, it could take over a century to close the global gender pay gap at the current rate of progress. However, organizations have the power to accelerate change by prioritizing pay equity and holding themselves accountable. Pay equity is more than just a compliance issue—it’s a critical driver of business success and social change. By embracing fair pay practices, companies can create a workplace culture that values equality, builds trust, and unlocks the full potential of every employee. Call to Action If you’re an employer, now is the time to take a closer look at your pay practices and commit to change. For employees, don’t hesitate to advocate for transparency and fairness in your workplace. Together, we can create a world where pay equity is the norm, not the exception. Achieving pay equity may require effort and introspection, but the rewards—both for individuals and organizations—are well worth it. After all, fairness isn’t just good ethics; it’s good business.

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Balancing Innovation and Compliance: Wearable Technologies and Federal Anti-Discrimination Laws

Wearable technologies, such as fitness trackers, smartwatches, and health-monitoring devices, have revolutionized the way individuals and organizations approach health and productivity. These devices collect vast amounts of data, including heart rate, activity levels, sleep patterns, and even stress indicators. In workplaces, wearable tech is often promoted as a tool to enhance wellness programs, boost efficiency, and reduce healthcare costs. However, their integration into professional settings raises significant legal and ethical questions, particularly regarding compliance with federal anti-discrimination laws. Key Legal Frameworks Two primary federal laws play a crucial role in governing how wearable technology intersects with employee rights: Americans with Disabilities Act (ADA): The ADA prohibits discrimination against individuals with disabilities and requires employers to provide reasonable accommodations. Importantly, it also restricts employers from collecting or using medical information unless it is job-related and consistent with business necessity. Wearable devices that monitor health metrics could inadvertently reveal medical conditions, leading to potential ADA violations if the data is misused or employees feel coerced into sharing sensitive information. Genetic Information Nondiscrimination Act (GINA): GINA prohibits employers from using genetic information to make employment decisions. While wearable tech typically does not collect genetic data, some advanced health-monitoring devices may analyze biomarkers that could be interpreted as genetic information. Employers must tread carefully to avoid inadvertently violating this law. Privacy and Confidentiality Concerns Employers who adopt wearable technology programs must prioritize the privacy and confidentiality of employee data. The Health Insurance Portability and Accountability Act (HIPAA) may also apply if health data collected by wearables is shared with group health plans. Policies should clearly outline what data will be collected, how it will be used, and who will have access. Transparency is key to building trust and avoiding legal pitfalls. Best Practices for Employers To ensure compliance with federal anti-discrimination laws while leveraging the benefits of wearable technology, employers should consider the following best practices: Voluntary Participation: Participation in wearable programs should always be optional. Employees should not feel pressured to disclose health-related information. Informed Consent: Employers must obtain informed consent from employees before collecting or using wearable data. This includes explaining the purpose of data collection and how it will be used. Anonymization and Aggregation: Where possible, data should be anonymized and reported in aggregate to protect individual identities and prevent discrimination. Regular Audits: Conduct regular audits of wearable tech programs to ensure compliance with ADA, GINA, and other applicable laws. Identify and mitigate any potential risks. Clear Policies: Develop and communicate clear policies about the use of wearable technologies. Include provisions for data security, retention, and disposal. Looking Ahead As wearable technologies become more advanced, their use in workplaces will likely continue to grow. Employers must stay informed about evolving legal standards and technological capabilities. By adopting ethical practices and ensuring compliance with federal anti-discrimination laws, organizations can foster a workplace culture that values innovation while protecting employees’ rights. Wearable technology has the potential to transform workplaces, but its adoption must be guided by a commitment to fairness, privacy, and legal compliance. With the right approach, employers can unlock the benefits of these innovations without compromising trust or violating the law.

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The Evolving Landscape of Noncompete Agreements

Noncompete agreements have long been a fixture in employment contracts, designed to protect businesses from unfair competition by restricting employees from working for competitors or starting similar ventures after leaving a job. However, these agreements have increasingly come under scrutiny for limiting employee mobility, suppressing wages, and stifling innovation. Both state legislatures and federal regulators are reevaluating the scope and enforceability of noncompete agreements, leading to a wave of legal reforms aimed at curbing their use. State-Level Reforms States across the U.S. are leading the charge in reshaping the rules surrounding noncompete agreements, with several enacting laws to limit their reach: California: For decades, California has maintained one of the most employee-friendly stances by outright banning the enforcement of noncompete agreements, except in limited circumstances such as the sale of a business. This approach has been credited with fostering Silicon Valley’s culture of innovation and entrepreneurship. Illinois: In 2021, Illinois enacted the “Freedom to Work Act,” which prohibits noncompete agreements for employees earning less than $75,000 annually. The law also imposes additional requirements, such as advance notice and consideration, to ensure that agreements are fair and not overly restrictive. Washington: Washington state has taken a similar approach, limiting noncompete agreements to employees earning more than $116,593 annually (adjusted annually for inflation). The state also requires that agreements not exceed 18 months in duration unless exceptional circumstances justify a longer period. Massachusetts: The “Massachusetts Noncompetition Agreement Act” requires employers to provide “garden leave” or other mutually agreed-upon compensation during the restricted period, ensuring employees are not left without financial support while bound by a noncompete clause. These state-level reforms reflect a growing trend toward protecting workers, particularly low- and middle-income earners, from restrictive agreements that could hinder their career growth. Federal Activity on Noncompete Agreements At the federal level, the push to reform noncompete agreements has gained momentum. In January 2023, the Federal Trade Commission (FTC) proposed a sweeping rule to ban most noncompete agreements nationwide. The FTC’s proposal cites evidence that such agreements suppress wages, reduce innovation, and harm competition. If finalized, the rule would: Prohibit employers from entering into noncompete agreements with workers, including independent contractors. Require employers to rescind existing noncompete clauses and notify affected employees. While the FTC’s proposed rule has been met with strong support from labor advocates and progressive policymakers, it faces significant opposition from business groups. Critics argue that a blanket ban could undermine legitimate business interests, such as protecting trade secrets and fostering investment in employee training. The final outcome remains uncertain, but the proposal signals a broader shift in the regulatory landscape. Implications for Employers and Employees The changing legal framework surrounding noncompete agreements has significant implications for both employers and employees. Employers must carefully review their use of restrictive covenants to ensure compliance with evolving state and federal laws. This may involve exploring alternative measures, such as nondisclosure agreements (NDAs) or nonsolicitation agreements, to protect legitimate business interests without overstepping legal boundaries. For employees, these reforms represent a step toward greater freedom and bargaining power in the job market. Workers in states with stricter noncompete laws or under the potential FTC rule may find it easier to pursue new opportunities and negotiate better terms with current or prospective employers. Conclusion The evolving legal landscape of noncompete agreements reflects a broader societal shift toward prioritizing worker rights and economic mobility. As states continue to enact reforms and federal regulators push for sweeping changes, businesses and workers alike must stay informed and adapt to this dynamic area of law. Employers should seek legal counsel to navigate these changes, while employees should be aware of their rights to ensure they are not unfairly restricted by outdated or overly broad agreements. The future of noncompete agreements is undoubtedly one of greater balance and fairness, fostering a more dynamic and competitive economy.  

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How Do Employment Contracts Impact Employee Rights?

Employment contracts play a crucial role in defining the rights and obligations of both employers and employees. Understanding these documents can empower employees and help them navigate their workplace more effectively. Let’s explore how employment contracts influence employee rights. Understanding Employment Contracts An overview of what employment contracts are and their significance in professional relationships. At their core, employment contracts are agreements between an employer and an employee that outline the terms of employment. These terms often include essential details such as work hours, salary, job duties, and the length of employment. By clearly defining expectations, these contracts help reduce misunderstandings and provide a framework for both parties. Understanding this concept is vital for anyone stepping into a new job. Not only do employment contracts help clarify expectations, but they also serve as a legal safeguard. By documenting the relationship between employee and employer, they provide a reference point in case of disputes. This protection reinforces the importance of having a contract in place, especially in a professional landscape where compliance and rights are pivotal. Key Components of Employment Contracts A look at essential elements included in most employment contracts, such as job responsibilities, compensation, and benefits. When examining the key components of employment contracts, several elements stand out. First and foremost is the job title and its corresponding responsibilities, which clarify what is expected from the employee. A well-written contract should also specify the compensation package, detailing not only the base salary but any bonuses, commission structures, and allowances. Furthermore, many contracts include provisions related to benefits, such as health insurance, retirement plans, and vacation days. These components are critical in promoting employee welfare and satisfaction, reinforcing the idea that contracts are not just a formality but a crucial aspect of job security and clarity. Moreover, it’s important to note elements like probation periods, confidentiality clauses, and non-compete agreements that may also be included. Each of these components plays a significant role in defining the working relationship and ensuring that both parties are protected. Employee Rights Defined in Contracts How employment contracts explicitly outline workers’ rights, including termination procedures and workplace protections. Employment contracts often detail essential worker rights, providing protection against unfair treatment and harassment. For instance, they may outline termination procedures, specifying the grounds for dismissal and the notice period required. This ensures employees know their rights if the relationship ends unexpectedly. In addition to termination clauses, many contracts include protections regarding workplace behavior. This can encompass anti-discrimination policies and guidelines for reporting misconduct, creating a safer and more equitable work environment. Without these stipulations, it can be challenging for employees to seek recourse in the face of workplace issues. Understanding these rights is critical, as it empowers employees to stand up for themselves and seek help when necessary. Contracts act as a blueprint that not only guides the employer but also protects the employee’s interests. The Role of Negotiation Tips on negotiating terms within an employment contract to better protect employee rights before signing. Negotiation is a powerful tool that employees often overlook, yet it plays a vital role in the employment contract process. Before signing, it’s crucial to advocate for favorable terms that align with one’s values and needs. This includes discussing salary, benefits, and other essential elements. When approaching negotiations, research is key. Understanding industry standards and average compensation for the role can significantly bolster your position. Additionally, being clear about your non-negotiables—like work-life balance or opportunities for advancement—can lead to a more satisfying contract. Engaging in open communication with potential employers can also lead to win-win scenarios. It’s essential to frame these discussions positively, emphasizing a desire for collaboration rather than confrontation, ensuring a more amicable outcome. Consequences of Breaching a Contract Understanding what happens when an employment contract is violated, including potential legal implications. Breaching an employment contract can have serious consequences for both employers and employees. For employees, violations might lead to termination or a loss of benefits. On the other hand, employers may face legal repercussions if they fail to uphold the contract’s terms. Legal implications can range from financial penalties to lawsuits, underscoring the necessity for both parties to adhere to the agreed-upon terms. Employees should therefore familiarize themselves with the contract’s stipulations and seek legal advice if they believe their rights are being compromised. Ultimately, awareness of these potential consequences underscores why understanding and respecting employment contracts is crucial for fostering a cooperative and respectful workplace. Wrapping Up In summary, employment contracts are vital in shaping employee rights and protection within the workplace. By understanding the key components of these contracts, employees can better advocate for themselves and ensure their rights are upheld. Always consult a legal expert if you have concerns regarding your employment contract.  

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Designing for All: The Critical Role of Accessibility in Websites

In today’s digital world, websites serve as vital tools for communication, business, education, and entertainment. However, not everyone experiences the web in the same way. For millions of individuals with disabilities, interacting with digital content can be challenging unless websites are designed with accessibility in mind. Ensuring that websites are accessible is more than just a technical consideration—it’s a step toward creating an inclusive and equitable digital environment. What Are Accessibility Features? Accessibility features are design elements and functionalities that enable individuals with disabilities to navigate, understand, and interact with digital content. These features include: Screen Reader Compatibility: Websites optimized for screen readers help visually impaired users understand content through audio. Keyboard Navigation: Ensures users who cannot operate a mouse can navigate with a keyboard. Alternative Text for Images: Provides descriptive text for images, enabling those with visual impairments to grasp the visual context. Captioning and Transcripts: Enhances access to multimedia content for individuals who are deaf or hard of hearing. Adjustable Font Sizes and Contrast Options: Allows users with visual challenges to customize the display for better readability. Why Accessibility Matters Promotes Inclusivity: An accessible website ensures that everyone, regardless of their physical, sensory, or cognitive abilities, can engage with the content. This fosters inclusivity and empowers individuals to participate fully in online activities. Legal and Ethical Responsibility: In many countries, including the United States, laws like the Americans with Disabilities Act (ADA) mandate digital accessibility. Non-compliance can lead to legal consequences and reputational harm. Beyond legal requirements, providing accessible websites reflects a company’s ethical commitment to fairness and equality. Enhances User Experience: Accessibility features often improve usability for everyone. For instance, captions benefit non-native speakers and users in noisy environments, while clear navigation aids all users in finding information quickly. Expands Audience Reach: With nearly one in four adults in the U.S. living with some form of disability, accessible websites have the potential to reach a broader audience. This inclusivity can translate to increased traffic, customer loyalty, and brand trust. Boosts SEO: Accessibility enhancements like alt text and clear structure often align with search engine optimization (SEO) best practices, helping websites rank higher in search engine results. Steps to Create Accessible Websites Building an accessible website requires thoughtful planning and implementation. Here are key steps to consider: Follow WCAG Guidelines: The Web Content Accessibility Guidelines (WCAG) provide a comprehensive framework for ensuring web accessibility. Conduct Accessibility Audits: Regularly evaluate your website to identify and address accessibility barriers. Implement Inclusive Design Practices: Design with all users in mind, incorporating accessibility features from the start rather than retrofitting later. Test with Diverse Users: Engage individuals with disabilities in user testing to gain insights into real-world accessibility. Provide Ongoing Training: Educate your team on the importance of accessibility and how to implement best practices. Moving Toward an Inclusive Digital Future Accessibility is not just a technical feature; it’s a mindset and a commitment to inclusivity. By designing websites that are accessible to all, businesses and organizations demonstrate social responsibility, broaden their reach, and create better experiences for everyone. In the end, accessibilitybenefits us all, breaking down barriers and building a digital world where everyone has an equal opportunity to thrive.  

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Madeline Messa

Madeline Messa is a 3L at Syracuse University College of Law. She graduated from Penn State with a degree in journalism. With her legal research and writing for Workplace Fairness, she strives to equip people with the information they need to be their own best advocate.